Customer Support Executive Job at Pajuno Development Company
Newage Solutions and Technologies Limited is an ICT Firm with offices in United States, United Kingdom & Nigeria; Providing services in the areas of Software Development, Deployment & Support, Database, Computer/Network/Telecoms Infrastructure, Business Process Outsourcing, Enterprise Solutions, Digital Marketing, IT Security, Cloud Solutions.
We are recruiting to fill the position below:
Job Position: Customer Support Executive
Job Locations: Ibadan & Lagos
Job Type: Full Time
Slot: 10 Openings
Job Description
- Communicating with clients about their experiences with a product or service
- Deliver efficient and quality customer service consistently.
- Maintain a database for collating useful customer information
- Providing suitable advice on purchases to clients
- Answering client questions about properties and other related services.
- Taking or processing orders for a product or service
- Listening to customer complaints or concerns and working to resolve their issues promptly.
- Build and maintain long term and profitable relationships with customers
- Log issues on service delivery and follow-up with customer or the relevant units on providing solutions to these issues.
- Provide optimum customer relationship as required to maintain and enhance existing business, resulting in repeat business, and preventing customer churning.
- Escalation of all clients’ issues to Customer Support Manager for follow up in a timely manner.
- Improve the overall customer relationship, delivering reliable administrative support and customer service.
- Maintain complete and accurate customer correspondence data and related reports.
- Manage customers’ portfolio to maximize relationship building opportunities and running periodic customer satisfaction survey.
Job Specification
- BSc or Associate Degree in any Social Science field with Customer Service Certification
- 3yrs or more Customer Service experience.
- Ability to effectively use (Microsoft Office and CRM applications)
- Active listener, articulate speaker, and adaptable to client peculiarity
- Great telephone etiquette; ability to hold a decent conversation over the phone, processing information received from clients and giving accurate responses clients.
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