General Manager Job at Khenpro Global Services

Khenpro Global Services is a human capital organization based in Lagos, Nigeria. We provide human resources services to various clients in different sectors. Our Recruitment and Outsourcing Services have helped improve the efficiency and effectiveness of our clients' service delivery. Our main focus is to enhance client organizations by providing quality services on various aspects of their human resources, allowing the organization to focus on its core issues.

We are recruiting to fill the position below:

Job Position: General Manager 

Job Location: Mainland, Lagos
Employment Type: Full-time

Role Summary

• The General Manager will provide strategic leadership and operational oversight for a leading retail pharmacy brand with multiple outlets across the country.
• The GM will be responsible for driving profitability, ensuring compliance with pharmacy regulations, maintaining brand standards, and expanding market share.
• The ideal candidate is a licensed Pharmacist with proven expertise in multi-store retail operations management, business growth, and team leadership.

Key Responsibilities
Strategic Leadership:

• Develop and implement business strategies to achieve the company’s short- and long-term growth objectives.
• Drive expansion plans, including opening new outlets and improving existing operations.
• Monitor industry trends, competition, and regulatory changes to maintain competitive advantage.

Operations Management:

• Provide oversight and direction for all retail outlets nationwide.
• Ensure seamless coordination of supply chain, inventory, and distribution across outlets.
• Establish and monitor KPIs (sales, profitability, customer satisfaction, compliance).
• Drive operational efficiency and standard operating procedures (SOPs) across stores.

Regulatory & Compliance:

• Ensure all outlets comply with Pharmacy Council of Nigeria (PCN) and NAFDAC requirements.
• Enforce professional pharmacy practice standards across all branches.
• Safeguard ethical practices, patient safety, and adherence to pharmaceutical regulations.

Financial & Business Performance:

• Manage P&L, budgeting, and financial planning for all outlets.
• Optimize revenue streams and control costs to maximize profitability.
• Introduce innovative retail pharmacy models (digital health, e-commerce, loyalty programs).

People Management:

• Lead, motivate, and mentor Regional/Store Managers, Pharmacists, and staff across branches.
• Drive performance management, succession planning, and staff development initiatives.
• Foster a culture of accountability, innovation, and customer-centric service.

Qualifications & Requirements

• Must be a licensed Pharmacist (B.Pharm, Pharm.D, or equivalent).
• Minimum of 12–15 years of progressive experience in retail pharmacy management, with at least 5 years in a multi-store leadership role.
• Proven track record in overseeing nationwide or large-scale retail operations.
• Strong business acumen with demonstrated success in managing P&L and driving growth.
• Deep understanding of Nigerian pharmaceutical regulations and retail dynamics.
• Excellent leadership, communication, and decision-making skills.

Key Competencies:

• Strategic thinking & execution
• Multi-outlet operational management
• Regulatory compliance expertise
• Financial management & commercial awareness
• Supply chain & inventory optimization
• Leadership & team development
• Customer service orientation

Method of Application
Interested and qualified candidates should send their CV  to: hr@khenpro.com using the Job Position as the subject of the mail.