Graduate Customer Service Representatives in Lagos

System Waves Technologies is hiring Graduate Customer Service Representatives
System Waves Technologies is a subsidiary of Superstakers Entertainment Company. System Waves Technologies is an information and Communications Technology (ICT) firm located in the heart of Lagos, Nigeria.


Job Title:  Customer Service Representatives

Job description

• Greet customers warmly and ascertain problem or reason for calling.
• Inform customer of deals and promotions.
• Advise on company information.
• Use telephones to reach out to customers.
• Close out or open call records.
• Handle changes in policies or renewals.
• Work with customer service manager to ensure proper customer service is being delivered.
• Compile reports on overall customer satisfaction.
• Suggest solutions when a product malfunctions.
• Place or cancel orders.

Requirements

• A degree/HND in English Language, Mass communication, Literature-in-English,  Journalism, History and International Relation or any other related course of study
• A minimum of 1yr working experience
• Must be resident in Lagos

Desired skills

• Good communication skill
• Problem solving skill
• Understanding
• Good interpersonal Relation skill
• Patience