I.T Officer Job at Khenpro Global Services

Khenpro Global Services is a human capital organization based in Lagos, Nigeria. We provide human resources services to various clients in different sectors. Our Recruitment and Outsourcing Services have helped improve the efficiency and effectiveness of our clients' service delivery. Our main focus is to enhance client organizations by providing quality services on various aspects of their human resources, allowing the organization to focus on its core issues.

We are recruiting to fill the position below:

Job Position: I.T Officer

Job Location: Mainland, Lagos
Employment Type: Full-time

Job Summary

• We are seeking an innovative and results-driven Information Technology Officer to supportour IT strategy and operations.
• The ideal candidate will play a key role in aligning technology with our business goals, improving operational efficiency, enhancing customer experience, and supporting retail/QSR technology platforms including POS systems, ERP, e-commerce integration, and digital ordering channels.

Responsibilities

• Develop and implement IT strategies aligned with the organization’s business objectives.
• Support the management and optimization of enterprise systems (POS, ERP, inventory, CRM).
• Oversee IT infrastructure, networks, and data security across all outlets and headquarters.
• Lead IT projects including new system deployments, upgrades, and migrations.
• Establish and enforce IT governance, policies, and best practices.
• Monitor IT budgets and ensure cost-effective technology investments.
• Ensure seamless integration of e-commerce, mobile apps, and third-party delivery platforms.
• Provide technical support and solutions for in-store operations (e.g., digital menus, kiosks).
• Manage vendor relationships and negotiate service level agreements (SLAs).
• Analyze data to identify trends and support business intelligence initiatives.

Requirements

• Bachelor’s Degree in Computer Science, Information Technology, or related field.
• Minimum of 4 – 6 years of progressive IT experience.
• Professional certifications are an added advantage.
• Experience in QSR, Retail, or Confectionery industry is highly preferred.
• Strong understanding of POS systems, ERP software (e.g., Odoo, SAP, Oracle), and retail analytics.
• Proven ability to lead cross-functional teams and manage multiple IT projects.
• Excellent problem-solving, communication, and vendor management skills.
• Familiarity with cybersecurity protocols and data privacy compliance (e.g., GDPR, NDPR).

Desired Attributes:

• Tech-savvy with a strong business acumen
• Customer-focused with a passion for innovation
• Proactive and solution-oriented
• Strong leadership and team management capabilities
• Ability to work in a fast-paced and dynamic environment.

Method of Application
Interested and qualified candidates should send their CV and cover letter to: hr@khenpro.com using “IT Officer – QSR / Retail” as the subject of the mail.