IT Support Staff Job at Uridium Technologies

Uridium Technologies - Established in 2016, Uridium Technologies is a leading enterprise technology Integrator specialized in the deployment of dynamic and highly scalable ICT Infrastructure Solutions. Our customer cut across various segments including Banking, Telecommunication, Education, Oil/Gas, Power, Utilities and Government Institutions; internationally and locally. Our capabilities are entrenched in our strategy that is built to simplify complex situations into milestone successes, professionalism, and ability to deliver workable solutions within time and budget.

Uridium believes in and pursues an excellent service culture, and delivers its operations through global best practices using its ISO9001 certification process.

We are recruiting to fill the position below:

Job Position: IT Support Staff

Job Location: Lagos
Job type: Full-time

Job Description

• We are seeking a highly experienced, hands-on, and solutions-oriented IT professional to support and optimize the technology backbone of our retail operations.
• This individual will play a critical role in managing day-to-day IT functions across multiple store locations, ensuring system stability, and driving technology-driven efficiencies.

Responsibilities

• Manage scheduled upgrades and system maintenance.
• Create and manage staff user accounts, provide ERP training and support.
• Willingness to work in dynamic, multi-location retail environments.

Requirements
Educational Qualification:

• Bachelor’s Degree in Computer Science, IT, or a related field.

Certifications:

• Relevant certifications: CCNA, CompTIA A+, or Microsoft-related credentials.

Soft Skills & Experience:

• Ability to troubleshoot and resolve technical issues effectively.
• Excellent communication and interpersonal skills.
• Experience working under pressure and meeting deadlines.
• Comfortable guiding users remotely or in person through technical processes.
• Capable of creating support documentation and reports.

Technical Skills:

• Strong understanding of IT systems, ERP software (e.g., QuickBooks), and hardware.
• Proficient in network setup and troubleshooting (LAN/WAN/VPN, routers, switches, firewalls, Wi-Fi).
• Hands-on experience with Android devices, CCTV systems, and internet configurations.
• Skilled in system installation, configuration, and maintenance (hardware, OS, applications).
• Knowledge of cybersecurity, data backups, and network protocols.
• Web design, backend development, and digital marketing experience.
• Familiarity with inventory management systems and retail data analytics.
• Basic knowledge of e-commerce platforms and payment gateways.