Manager Job at RoyaltyCove

RoyaltyCove is an international apartments where the world meets under the roof to create unforgettable experiences. It is designed to provide comfort, convenience, and a sense of community for travelers from all corners of the globe. Awelcoming home away from home, where diversity is celebrated for solo traveler, family and group of friends.

We are recruiting to fill the position below:

Job Position: Manager
Job Location: Alagbaka, Akure Ondo,
Employment Type: Full-time (On-Site)

Job Description

• Responsible for managing the day-to-day operations of the specific short lets accommodation
• Overseeing various departments and ensuring smooth functioning to deliver exceptional guest experiences.
• Report to the CEO and the Head of Operations.
• Collaborate with the Marketing Manager and the Digital Marketing team to drive marketing efforts and increase bookings.
• Develop and execute marketing strategies to attract high-caliber guests, including government officials, dignitaries, and other VIPs.
• Respond to guest complaints and resolve any issues quickly and effectively.
• Supervise and support the Guest Services, Housekeeping, Cook, and Bar Attendant / Butler teams to ensure seamless operations and high-quality service.
• Coordinate with the Head of Operations to implement strategies and policies effectively.
• Monitor guest feedback and reviews to address any concerns promptly and maintain guest satisfaction.
• Conduct regular performance evaluations of staff.
• Coordinate with other hotel departments, including marketing and sales, to ensure maximum revenue and profitability.

Qualifications

• Bachelor’s Degree in Hospitality, Business Administration or any relevant field.
• A minimum of 3 years of experience in hotel management
• Outstanding interpersonal communication and customer service skills.
• Previous experience in Hotel or short lets management, and data entry software.with strong leadership, organizational, and problem-solving skills. Proven experience in marketing, especially in targeting high-caliber guests and VIPs, is an advantage.