Restaurant General Manager Job at Foodhub by CWC

The Foodhub by CWC (TFH) is a thriving fast casual restaurant providing a diverse menu of local and continental options to corporate and individual guests. With over 13 years in the hospitality space, our continued success stems from providing the highest quality of food and service to our guests. TFH caters to busy professionals, families, food enthusiasts, students, and tourists looking for delicious and fast dining experiences. Established in 2021, TFH has quickly become a go-to destination for healthy and flavourful options.

We are recruiting to fill the position below:

Job Position: Restaurant General Manager

Job Location: Lekki, Lagos
Employment Type: Full-time

Responsibilities
Operations & Production Management:

• Oversee day-to-day operations and production of the restaurant outlets, including staffing, scheduling, inventory management, procurement, maintenance, logistics, and quality control.
• Ensure the production department is functioning according to standard operating procedures
• Ensure compliance with health and safety regulations and maintain cleanliness standards.
• Implement and enforce standard operating procedures across all departments to optimise efficiency and productivity.

Team Leadership and Development:

• Participate in recruitment processes, train and mentor staff to uphold company standards for service, food quality, and hospitality.
• Foster a positive work environment and promote teamwork and collaboration among team members.
• Conduct regular performance evaluations and provide feedback to HR and leadership team to drive continuous improvement.

Customer Service:

• Lead by example in providing exceptional customer service and resolving guest concerns or complaints promptly and effectively.
• Implement strategies to enhance the guest experience and build customer loyalty.
• Monitor online sales/orders, online reviews and feedback platforms to address any issues and capitalise on positive feedback.
• Ensure all e-commerce platforms are functioning at full capacity.

Financial Management:

• Develop and manage budgets, forecasts, and financial goals to achieve profitability targets.Operations & Production Management:
• Oversee day-to-day operations and production of the restaurant outlets, including staffing, scheduling, inventory management, procurement, maintenance, logistics, and quality control.
• Ensure the production department is functioning according to standard operating procedures.

Team Leadership and Development:

• Participate in recruitment processes, train and mentor staff to uphold company standards for service, food quality, and hospitality.
• Foster a positive work environment and promote teamwork and collaboration among team members.
• Conduct regular performance evaluations and provide feedback to HR and leadership team to drive continuous improvement.
• Ensure compliance with health and safety regulations and maintain cleanliness standards.
• Implement and enforce standard operating procedures across all departments to optimise efficiency and productivity
• Monitor costs, including food, labour, and overhead expenses, and implement cost-saving initiatives as needed.
• Analyse financial reports and key performance indicators to identify trends and areas for improvement.

Marketing and Sales:

• Collaborate with the marketing team to develop and execute marketing initiatives to drive sales and increase brand awareness.
• Monitor sales performance and adjust strategies as necessary to achieve revenue targets.
• Identify opportunities for business growth and expansion within the local market.

Strategy & Community Development:

• Develop strategies for growth and expansion alongside the leadership team
• Review SOPs periodically to align with the vision of the business
• Build relationships with local businesses, schools, and community organisations to increase brand visibility and engagement.
• Participate in community events and sponsorships to support the restaurant's presence and reputation.

Qualifications

• Interested candidates should possess a Master`s Degree with 5 - 10 years of experience.

Method of Application 
Interested and qualified candidates should send their CV to: careers@thefoodhubcwc.com using the Job Position as the subject of the email.