Customer Care Executive Job at Mara Cruiz Limited

Mara Cruiz Limited, a manufacturing and premium brand, is recruiting to fill the position below:

Job Position: Customer Care Executive

Job Location: Surulere, Lagos
Employment Type: Full-time

Job Description

• Manage large amounts of incoming orders
• Convert sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.

Requirements

• Candidates should possess a Bachelor's Degree, HND or OND qualification with 2 - 5 years of work experience.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@maracruizorganics.com using the job position as the subject of the mail.