Customer Care Personnel Job at Castel Resources Consultancy Limited

Castel Resources Consultancy Limited unlocks your business's full potential with our comprehensive HR outsourcing services. Our expert team handles everything from recruitment and payroll processing to employee benefits administration and compliance, freeing you from administrative burdens and ensuring legal compliance. With advanced HR technology, strategic planning, and dedicated support for employee development and relations, we streamline your HR functions, allowing you to focus on your core business activities and drive growth. Partner with us to elevate your HR capabilities and achieve seamless, efficient operations.

We are recruiting to fill the position below:

Job Position: Customer Care Personnel

Job Location: Ikeja, Lagos
Employment Type: Full-time

About the Role

• The Customer Service Personnel is responsible for attending to clients, resolving inquiries, providing product or service information, and ensuring a positive customer experience. The role requires strong communication skills, patience, and a customer-focused attitude.

Responsibilities

• Greet and attend to customers in a friendly and professional manner.
• Respond to customer inquiries via phone, email, chat, or in person.
• Provide accurate information about products or services.
• Resolve complaints, issues, and requests efficiently.
• Maintain thorough knowledge of company offerings and policies.
• Document customer interactions and update records in the system.
• Follow up with customers to ensure satisfaction.
• Escalate unresolved issues to the appropriate department.
• Manage customer feedback and contribute to service improvement.
• Process orders, applications, or transactions as required.
• Support front desk or administrative duties when necessary.

Qualifications

• Interested candidates should possess a Bachelor's Degree with 2-4 years of experience.

Method of Application 
Interested and qualified candidates should send their CV to: castelhrjobs@gmail.com using the Job Position as the subject of the email.