Customer Service Representative

ETAD Consult - Our client, a key player in the Transportation and Logistic sector is recruiting suitably qualified candidates to fill the position below:


Job Position: Customer Service Representative
JOb Location: Lagos

Job Brief


  • We are looking for a customer-oriented service representative
  • A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
  • The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk
  • Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary
  • Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists
  • They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

Responsibilities

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements

  • Minimum of an OND holders
  • Track record of over-achieving quota
  • Excellent knowledge of MS Office (especially Excel and Word)
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritizes, and manage time effectively.