Customer Service Representative

Easterly Global Limited is a multi-disciplinary engineering consultancy offering geotechincal, civil, structural, energy and mechanical and electrical engineering services. Working for a wide variety of clients across a range of sectors including retails,residential, automotive, education, industrial and commercial. We thrive on diverse and technically challenging requirements, and our collaborative internal culture ensures coordinated project delivery across all disciplines.

Job Responsibilities

• Manage large amounts of incoming phone calls.
• Generate sales leads. Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.

Requirements

• Proven customer support experience or experience as a Client Service Representative.
• Track record of over-achieving quota. Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.