Customer Service Representative (Retail) Job at Maon Services Limited

Maon Services Limited is a platform enabler specializing in HR management, Learning & Development, Customer Service, and Marketing. It empowers businesses to digitize and improve operations, enhance workforce engagement, and drive customer satisfaction.

We are recruiting to fill the position below:

Job Position: Customer Service Representative (Retail)
Job Location: Lagos Island, Lagos
Employment Type: Full-time

About the Role

• We are seeking a proactive and focused Customer Service Representative to join our growing team.
• This individual will serve as the first point of contact for our customers, ensuring inquiries are handled professionally, complaints are resolved promptly, and customers leave every interaction satisfied.

Key Responsibilities

• Respond to customer inquiries via phone, email, and all provided channels promptly and professionally.
• Resolve complaints and escalate complex issues where necessary.
• Maintain accurate records of customer interactions.
• Provide product/service information and guidance to customers.
• Support sales and marketing teams with customer feedback.
• Follow up with customers to ensure their issues are fully resolved.

Requirements

• Minimum of OND / HND / B.Sc Degree in any discipline.
• 1 - 2 years of experience in a customer service or client-facing role.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and attention to detail.
• Proficiency in Microsoft Office and customer service software tools.
• Ability to work under pressure and multitask.

What We Offer

• Competitive salary
• Training and career development opportunities.
• A supportive and collaborative work environment.

Method of Application
Interested and qualified candidates should send their CV to: aderemi.s@oda.com.ng, charles.u@oda.com.ng, and joy.j@oda.com.ng using “Customer Service Representative” as the subject of the email.