Customer Service Team Lead

Juuzie Signature Limited is a Business process outsourcing company delivering bespoke services to her clients based on identified needs. We continuously innovate and deploy workable solutions to solve our client challenges, leveraging on our core staff competencies and efficient service delivery.

Job Description

• Manage the team of customer service representatives
• Interview potential customer service representatives.
• Ensure proper performance management of the customer service team
• Develop Training and Development Plans
• Handle escalated customer complaints
• Provide guidance and feedback to customer service representatives
• Quality assurance
• Ensure adequate motivation of the customer service team

Important Skills:

• Excellent leadership and communication skills
• Tech Savvy
• Customer focused
• Dependability
• Clear communicator
• Multi-tasking
• Organised.
• Expert product/service and job knowledge
• Ability to deal with demanding customers and escalations
• Creative thinking

Specifications

• First Degree in a related discipline with minimum Second Class Lower Division.
• Customer service certifications is a plus
• Team Management Experience.
• Candidates must reside in Lagos or Ogun State.
• Must have an evidence of NYSC completion
• Must be experienced in the use of CRMs
• Must have proven work experience in all existing channels of customer service