Customer Services Representative Job at E. Ekesons & Bros. Nigeria Limited

E. Ekesons & Bros. Nigeria Limited operates bus transportation services according to accepted international standards of road transportation. Our services are specially designed for distinguished travellers who would otherwise use air service.

We are recruiting to fill the position below:

Job Position: Customer Services Representative
Job Location: Lagos
Employment Type: Full-time

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• SSCE, OND
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Method of Application
Interested and qualified candidates should send their CV to: hr@epsng.org using the Job Position as the subject of the mail.