Customer Support Officer Job at RIF Futures

RIF Futures is a tech company that help business owners both locally and internationally to achieve their business goals

We are recruiting to fill the position below:

Job Position: Customer Support Officer

Job Location: Abeokuta, Ogun
Employment Type: Full-time

Responsibilities


  • Make Calls and respond to Customer inquiries via phone, emails and chat in a professional as timely Manner.
  • Follow up with leads and inquiries to nurture relationships and convert potential clients into active clients.
  • Ensure that customer issues are handled in a timely manner
  • Ensure customer satisfaction and provide professional customer support.
  • Ensure clients and customers receive excellent service at ALL times and assist Customers with Payment process.
  • Ensure Customer Retention is very crucial
  • Review customer feedback and complaints to identify areas for improvement and opportunities for growth.

Qualifications

  • Minimum Qualifications: ND / HND in any related Field

Requirements:

  • Minimum of 2 years of proven work experience.
  • Strong communication skills;
  • Minimum of 1years in Sales and Marketing
  • Excellent interpersonal and people skills
  • Ability to work independently and as part of a team in a fast-paced environment

Method of Application
Interested and qualified candidates should send their CV and Cover letter to: riffutureshr@gmail.com using the Job Position as the subject of the email.