Customer Support Officer Job at Talentivate.ng
Talentivate.ng - Our client, a group of company urgently seeking suitable and qualified candidates to fill the position below:
Job Position: Customer Support Officer
Job Location: Yaba, Lagos
Employment Type: Full-time
Job Summary
- The Customer Support Agent is responsible for the resolution of all inquiries, complaints, and requests as well as will act as a liaison, and provide product/service information.
Key Duties/ Responsibilities
- Answer all incoming calls from customers and provide resolution to complaints, inquiries, and requests.
- Document and report all client/customer information according to standard operating procedure.
- Provide accurate, valid, and complete information by using the right methods/tools
- Escalate unresolved requests and other non-First Time Resolution complaints to the Follow-up team.
- Follow up with the customer via calls anywhere where necessary.
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Report service failures and other product-related issues observed while taking calls from customers to the call center management for further action.
Requirements
- Minimum ND in Mass Communication or related courses
- 1-2 years of experience as a call center or customer service agent.
- Strong written and verbal communication skills, with attention to detail
- Strong analytical, organizational, and multi-tasking skills.
- Candidates who reside around yaba or its environs are preferred.
- Energetic, highly self-motivated, and able to work efficiently and productively.
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