Customer Support Officer Job at Talentivate.ng

Talentivate.ng - Our client, a group of company urgently seeking suitable and qualified candidates to fill the position below:

Job Position: Customer Support Officer

Job Location: Yaba, Lagos
Employment Type: Full-time

Job Summary

• The Customer Support Agent is responsible for the resolution of all inquiries, complaints, and requests as well as will act as a liaison, and provide product/service information.

Key Duties/ Responsibilities

• Answer all incoming calls from customers and provide resolution to complaints, inquiries, and requests.
• Document and report all client/customer information according to standard operating procedure.
• Provide accurate, valid, and complete information by using the right methods/tools
• Escalate unresolved requests and other non-First Time Resolution complaints to the Follow-up team.
• Follow up with the customer via calls anywhere where necessary.
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Report service failures and other product-related issues observed while taking calls from customers to the call center management for further action.

Requirements

• Minimum ND in Mass Communication or related courses
• 1-2 years of experience as a call center or customer service agent.
• Strong written and verbal communication skills, with attention to detail
• Strong analytical, organizational, and multi-tasking skills.
• Candidates who reside around yaba or its environs are preferred.
• Energetic, highly self-motivated, and able to work efficiently and productively.