Head of Customer Experience & Activation Job at Hempawa Consult

Hempawa Consult - Our client, a leading FinTech company that is transforming financial inclusion in Nigeria and across Africa, is recruiting to fill the position below:

Job Position: Head of Customer Experience & Activation

Job Location: Abuja (FCT) 
Employment Type: Full-time

Summary

• This is an in-person, mid-level management role based in Abuja, designed for a high performer who can own the customer journey end-to-end, turn feedback into strategy, and deliver excellence at every touchpoint.

The Opportunity
As Head of Customer Experience & Activation, you will:

• Own the Customer Journey: Design and optimize experiences across onboarding, support, and retention.
• Lead Activation: Drive adoption and engagement of products through targeted strategies.
• Champion Excellence: Build and implement customer-first service standards and feedback loops.
• Data-Driven Insights: Translate customer data into actionable strategies to boost satisfaction and loyalty.
• Inspire Teams: Lead, coach, and develop a high-performing customer success and activation unit.

Who We’re Looking For

• Proven Experience: 5+ years in customer experience, service management, or related leadership roles in fintech, tech, telecoms, or financial services.
• Customer-Centric Mindset: Passionate about delivering value and exceeding customer expectations.
• Activator & Strategist: Strong ability to design and execute activation strategies that convert and retain users.
• Leader & Builder: Experience leading teams and scaling customer-focused functions.

Why This Role Stands Out

• Competitive Rewards: Salary range N150,000 – N250,000/month plus performance-based incentives.
• Impact: Shape the customer experience of a fintech changing lives across Nigeria and Africa.
• Career Growth: Mid-level today, executive path tomorrow.
• Dynamic Culture: Join a team that rewards performance and innovation.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: jobs@hempawaconsult.com using "Application – Head of Customer Experience & Activation (Abuja)" as the subject of the email.