IT Desktop Analyst Job at Sahara Group

Sahara Group nutures businesses in the energy sector. These companies operate essentially within the energy industry and its associated sub-sectors. The Group consists of individuals, who are determined to make a positive impact on the business environment.

We are recruiting to fill the below position:

Job Position: IT Desktop Analyst
Job Location: Ikoyi, Lagos 
Job Type: Full Time 

Purpose Statement

• The Role of the Desktop Support Analyst is to maintain and operate computer systems and/or network. The duties of an IT support analyst are wide-ranging and vary widely from one organization to another.
• The IT Department is charged with installing, supporting and maintaining desktop computing systems; planning for and responding to service outages and other problems that may arise.
• To perform the job well, the role holder must demonstrate a blend of technical skills in desktop operating systems Technologies, system administration and use of Microsoft Office tools. Other duties may include: End user education and IT Project implementation.

Key Deliverables:

• Provide first level technology support and escalate issues to Tier 2 and 3 support when necessary
• Monitor and evaluate data network infrastructure: Switches, routers, data network devices, Network links, GSM
• Boosters, PBX, IP telephones and implement changes as required in improving performance.
• Monitor and evaluate voice network infrastructure: IP PBX, IP Phones, VoIP gateways, E1 lines and implement changes as required to improve performance
• Manage & Support Websites/Domains/Application Servers/Databases/Intranet Portals
• Interface with 3rd party service providers
• Provide periodic reporting of IT Support operations

Minimum Qualification/ Experience

• A Bachelor's degree in the field of Computer Science/Engineering or any other relevant field
• 3 - 5 years qualitative experience in technology deployment or support
• Certifications will be an added advantage
• Excellent communication skills and interpersonal skill, ability to work virtually, fluency in English as a contract language

Knowledge/Skills:

• Good Knowledge of Windows 2008/2012/2016 Server Operating systems and Network Infrastructure (Active Directory, Group Policy, DHCP, DNS, File Services, etc.)
• Hardware and software troubleshooting skills
• Good understanding of Windows & Linux -based applications and their interaction with the underlying Operating system environment (Registry, System Services, Component application subsystem etc.)
• Dexterity in setting up and managing Switches and Routers
• Good report writing skills
• Good IT process understanding
• Ready to Travel when required
• Very good problem-solving skills – frequently under various sorts of constraints and stress

Personality Traits:

• Highly analytical, hard-working,
• Creative & Logical,
• Organized, Professional conduct,
• Resourceful,
• Good Interpersonal skills

Working Relationships:

• 2nd and 3rd Tier IT Support team
• 3rd party service providers
• Sahara Group staff
• Other Stakeholders