Brand Operations Manager (QSR) Job at Jibs-Ray Nigeria Limited

Jibs-Ray Nigeria Limited is a recruitment and consulting company established in 2018 to proffer manpower solutions to its clients.

We are recruiting to fill the position below:

Job Position: Brand Operations Manager (QSR) 

Job Location: Ikoyi, Lagos
Employment Type: Full-time

Summary

• We are seeking an experienced Brand Operations Manager with at least 3 years of proven expertise in the Quick Service Restaurant (QSR) industry.
• The ideal candidate will be responsible for ensuring smooth daily operations, maintaining high standards of customer service, managing staff, and driving sales growth in a fast-paced environment.

Key Responsibilities
Production Operations:

• Manage daily front and back-of-house operations, including staff supervision, shift organization, and performance evaluation.
• Hands-on experience in kitchen management
• Knowledge of recipe documentation
• Overseas the entire business operations, ensuring a lean operation is maintained
• Products research and development

Customer Service:

• Manage customers satisfaction, through right product delivery, on-time delivery, in right quantity, to right location, with competitive and cost saving delivery
• Liaise with other sales team member on customer orders interfacing between client & company
• Maintain an excellent customer service and professional relationship between the organization, existing and potential customers

Sales and Revenue:

• Potentially handling online orders and deliveries through an e-commerce platform.
• Implement strategies to increase sales and revenue for the online store.
• Create and implement the strategy for increased sales, including cross-sell and Up-sell of all products and services, in-house and online to current and potential customers

E-commerce Integration:

• Potentially manage online orders, order status update, processed order tag, delivery logistics, and other related operations through an e-commerce platform.

Staff Management:

• Train, motivate, and manage production staff, ensuring they are knowledgeable and efficient.

Inventory and Cost Control:

• Monitor inventory levels, manage costs, and potentially handle procurement of supplies.

Quality Control:

• Maintain high standards of food quality, hygiene, and overall restaurant presentation.

Reporting:

• Basic accounting skills and indept knowledge of FIFO process
• Prepare, generate regular daily, weekly and monthly reports on sales, inventory, income statement and other key performance indicators.
• And other tasks as assigned by the management.

Qualifications / Experiences

• Preferably a BSc Degree in Business Administration Accounting, Marketing, or a related field.
• At least 3 years of experience in e-commerce, sales, operations, or a related field.
• Proficiency in using e-commerce platforms, inventory management systems, and digital marketing tools.
• Knowledge of food safety standards and health regulations
• Experience in creating and implementing sales strategies, A strong drive to achieve sales targets and business goals.
• Understanding of order fulfillment processes, customer service and problem-solving
• Experience working with third-party logistics (3PL) providers to ensure cost-effective and efficient delivery.
• Innovative mindset to generate new business ideas and strategies
• Proficiency in preparing and communicating sales reports (daily, weekly, monthly) to management.
• Ability to deliver tasks with minimal supervision, openness to learning and ability to lead by example.
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Ability to multitask and work under pressure in a fast-paced setting
• Attention to detail to ensure accuracy and quality in all aspects of the business.

Method of Application 
Interested and qualified candidates should send their applications to: jibs.ray@gmail.com using the Job Position as the subject of the email.