Call Center Agent Job at Health Connect 24x7

Health Connect 24x7 combines next-generation telemedicine, telemonitoring and home health to provide you with immediate access to highly trained and experienced doctors and wellness experts for healthy, acute and chronic condition management and advice via voice/ video calls, as well as on-site doctors and clinics. You can talk to our full-time doctors and wellness experts from anywhere in the world, whether you are at home, at the office, on a business trip or on vacation. Health Connect 24x7 provides consumers with a true 24x7 population health management. Our goal is to ensure appropriate balance between quality and cost, starting from the moment you access our physician helpline to the point of recovery.

We are recruiting to fill the position below:

Job Position: Call Center Agent

Job Location: Yaba, Lagos
Job Type: Contract

Job Summary

• The Call Centre Agent will be responsible to handle cold calling or answering requests in a fast-paced environment.
• You will be responsible for making outbound calls and influencing existing or potential customers to buy and make use of our services.
• The ideal candidate will also be patient and cool-tempered to deal with complaints to promote business growth by expanding the company’s clientele

Requirements

• Qualification: National Diploma (ND) in any discipline
• Good communication skills
• The ability to fluently speak 1 major Nigerian language (Yoruba, Igbo, or Hausa) is a prerequisite for the interview.
• Proficient in the use of Microsoft tools
• Skilled in persuasion, negotiation, and dealing with complaints
• Persistent and results-oriented
• Patient and able to handle customer rejection
• Active listening skills and Customer Service oriented
• Product Knowledge
• Empathy and a Friendly attitude
• Experience as a call center agent preferably within the healthcare
• Knowledge of telemedicine is a plus.

Method of Application
Interested and qualified candidates should send their CV to: jobs@healthconnect247.com using the Job position as the subject of the email.