Call Centre Agent Job at Sterling Health HMO

Sterling Health HMO is  a National Health Insurance Agency (NHIA)-accredited Health Maintenance Organization (HMO) that has been providing 24/7/365 quality affordable healthcare service to the public and private sector nationally since 2007.

We are recruiting to fill the position below:

Job Position: Call Centre Agent

Job Location: Lagos
Employment time: Full-time

Job Description

• Review and assess submitted healthcare claims for accuracy, completeness, and eligibility based on Sterling Health Insurance policies and guidelines.
• Verify patient eligibility and coverage details.
• Apply medical coding knowledge (e.g., ICD-10, CPT) to evaluate the appropriateness of services rendered.
• Identify and investigate discrepancies, errors, or potential fraudulent claims.
• Communicate with healthcare providers and enrollees to obtain necessary information or clarification regarding claims.
• Process claims accurately and within established turnaround times.
• Stay updated on changes in medical coding, billing guidelines, and insurance regulations.
• Collaborate with other members of the Claims Department and other internal teams to resolve complex claims issues.
• Utilize the claims processing system effectively to input, review, and finalize claims.
• Maintain accurate and up-to-date records of all claims processed and actions taken.
• Adhere to all relevant regulatory requirements and internal policies related to claims processing.
• Prepare reports on claims processing activities and trends as required.
• Assist in the development and implementation of claims processing procedures.
• Perform other claims-related duties as assigned.

Method of Application
Interested and qualified candidates should forward their CV to: Sterlinghmo@gmail.com using the Job Position as the subject of the mail.