Client Service Manager Recruitment at Jolie Homes Limited
Jolie Homes Limited - We are the best Real-Estate Trading marketing Agency in Nigeria, we sell, rent, and manage all kinds of Accomodations Needs.
We are recruiting to fill the position below:
Job Position: Client Service Manager
Job Location: Ketu, Lagos
Employment Type: Full-time
Responsibilities
- Interact with clients and build relationships with them while ensuring their needs are being met
- Oversee a team of customer service Associate's and ensure they are providing an exceptional client experience
- Mastermind creative ways to deliver an exceptional client experience
- Develop and oversee the implementation of client service protocols
- Resolve complex client problems or disputes in a professional manner
- Coach and support team members to help them meet departmental goals
- Keep records and documentation of client interactions for training purposes
- Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement
Qualifications
- Candidates should possess a Bachelor's Degree / HND / NCE / OND / SSCE / GCE / NECO qualification
- 5+ years prior experience in customer facing roles
- Proven experience in a leadership role is required
- Excellent communication skills and the ability to anticipate the needs of customers
- Must demonstrate strong analytical thinking skills
- Should possess strong problem solving skills and the ability to make sound judgement calls
- Superior organizational and time management skills
- Knowledge of customer service programs and databases, or the ability to learn new software quickly
- Innovative, creative thinking skills to ensure the organization is providing a cutting edge client experience
- Ability to speak a second language is an asset.
Method of Application
Interested and qualified candidates should send their CV to: joliehomeslimited@gmail.com using the Job position as the subject of the email.
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