Contact Centre Officer Job at Bola Tinubu Health and Diagnostics Center

Bola Tinubu Health & Diagnostics Centre (PPC Limited) is a Diagnostic Centre operating as Public Private Partnership project providing Radiology, Pathology and Cardiology service in a Tertiary hospital in Lagos.

We are recruiting to fill the position below:

Job Position: Contact Centre Officer
Job Location: Ikeja, Lagos
Employment Type: Full-time

Job Descriptions

  • Answering phone calls from customers professionally and responding to customer enquiries and complaints.
  • Identify the needs of customers, resolves issues and provide solutions.
  • Researching required information using available resources
  • Handling and resolving customer complaints regarding product sales to customer service problems.
  • Providing customers with the organization’s service and product information.
  • Processing, booking, appointment, and reports requested by the customers.
  • Identifying, escalating priority issues and reporting to the high-level management.
  • Following up complicated customer calls/chats where required.
  • Completing call/chat notes and calls/chats report as necessary and updating them in the CRM.
  • Obtaining and evaluating all relevant data to handle complaints and inquires.
  • Recording details of comments, inquires, complaints, and actions taken.
  • Maintain records of the conversations with the customers and analyze the data.
  • Write and submit timely reports on performance, target and customer queries.
  • Partner with the Business Development department to engage customers electronically.
  • Attend to client’s enquiry and keep proper records to be forwarded to the Head of commercial.
  • Clients’ follow-up after test/procedure for feedback processes.
  • Send daily, weekly, and monthly reports on activities and issues encountered.
  • Any other duties assigned.

Qualifications and Person Specification

  • Bachelor's Degree in Mass Communication or any Social Science related field
  • 2-4 years experience in Contact Centre /Customer Service in a healthcare sector
  • Solid knowledge and understanding of diagnostics sales and services
  • Excellent verbal and written communication skills.
  • Ability to multitask, prioritize, manage time efficiently
  • Attention to details
  • Analytical mindset and critical thinking
  • Speed and efficiency
  • Commercial awareness
  • Proficient in the use of Microsoft Office Suite
  • Good Inter-personal and Relational Skills (Team Oriented).

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: using the Job position as the subject of the mail.

Note: Only shortlisted candidates shall be contacted.

Click here to Apply