Customer Operations Representative Job at Egatee Online Ecommerce

Egatee is the No. 1 B2B E-Commerce, a high-tech platform company in Africa. The head office is in Hong Kong, China. We are operating well in Uganda, Ghana, Cote d'Ivoire, and India. The mission of the company is to empower retail customers to easily manage a large number of commodities.

We are recruiting to fill the position below:

Job Position: Customer Operations Representative

Job Location: Ikeja, Lagos
Slot: 6 Openings
Working Hours: Mondays - Saturdays

Job Summary

• We are looking for 6 representatives to join as customer operations representatives.
• The team will be responsible for managing whatsApp group operations, addressing customer support inquiries, establishing a new store and order approval system, with the goal of improving repeat purchase rates and self-service order data.

Description

• Managing Whatsapp group operations
• Addressing customer support inquiries.
• Establishing a New Store Registration system and order approval system with the goal of improving repeat purchase rates and self-service order data.

Qualifications

• HND / B.Sc from any recognized institution
• Previous customer service or operations experience preferred.

Salary
N60,000 Base + 20,000 KPI.

Method of Application
Interested and qualified candidates should send their CV to: latestroles716@gmail.com using the Job Position as the subject of the mail.