Customer Relationship Executive Job at Apex Network

Apex Network is a Financial servicing firm, where anyone anywhere can easily and securely transact Bitcoin, which is the future of Money and a catalyst for creating and open financial system in Africa and the World.

We are recruiting to fill the following positions below:

Job Position: Customer Relationship Executive

Job Location: Lekki, Lagos
Job Type: Full-time
Category: Operations

Description

• We are looking for a proactive Customer Relationship Executive to become the face of our company and cultivate strong relationships with our customers.
• In this role, you will be responsible for managing customer accounts, addressing inquiries, and ensuring an exceptional level of service throughout the customer journey.
• Your primary goal will be to understand customer needs, provide tailored solutions, and effectively communicate our product offerings.
• You will work closely with various teams to resolve any issues and enhance the overall customer experience.
• Your skills in relationship-building and customer service will be crucial to increasing customer loyalty and retention

Requirements

• Bachelor's Degree in Business, Communications, or a related field.
• 2+ years of experience in customer service or relationship management.
• Excellent communication and interpersonal skills; ability to build rapport with customers.
• Strong problem-solving abilities and a proactive approach to customer needs.
• Experience with CRM software and customer management tools.
• Ability to work independently and manage multiple customer accounts effectively.
• Passion for providing top-notch customer service and enhancing the customer experience.

Benefits

• Attractive Salary Package
• Mandatory Benefits (including pension, HMO, and more)
• Excellent Working Environment