Customer Relationship Officer Job at Online Foodstuff Store Limited

Online Foodstuff Store Limited is a leading retail and supply chain company dedicated to making quality foodstuffs accessible and affordable across Nigeria. Established with the mission to simplify food sourcing for households, restaurants, and businesses, the company has grown into a trusted brand recognized for its consistency, transparency, and excellent service delivery.

Headquartered in Kubwa, Abuja, with branches in Lagos and Port Harcourt, we operate a strong distribution network that ensures seamless procurement, packaging, and delivery of food items. By leveraging modern systems, efficient logistics, and vendor partnerships, we are able to meet the daily food needs of thousands of customers while maintaining high standards of quality and affordability.

We are recruiting to fill the position below:

Job Position: Customer Relationship Officer

Job Location: Kubwa, Abuja (FCT)
Employment Type: Full Time
Working Days: Monday – Friday

Job Description

• We are seeking a Customer Relationship Officer for our Abuja headquarters. The CRO will be responsible for managing and growing existing customer relationships while actively sourcing and bringing in new customers.
• This role combines customer service excellence with sales acumen to drive growth and retention.

Responsibilities

• Customer Relationship Management
• Serve as the first point of contact for all assigned customers.
• Maintain strong and positive relationships with existing customers to drive retention.
• Resolve customer complaints and ensure timely escalation of unresolved issues.
• Provide updates to customers regarding orders, products, and promotions.

Customer Acquisition & Sales:

• Actively prospect and bring in new customers to expand the company’s client base.
• Meet and exceed monthly sales and acquisition targets.
• Follow up on leads and convert them into loyal, repeat customers.
• Collaborate with the sales and marketing team to execute customer acquisition strategies.

Reporting & Documentation:

• Maintain accurate records of customer interactions, transactions, and sales data.
• Track and report on sales performance and customer acquisition progress.
• Provide feedback and insights from customers to improve service delivery.

Requirements

• OND/HND/B.Sc. in Business Administration, Marketing, or related fields.
• 1–2 years of relevant experience in sales, customer service, or client relationship roles (FMCG/retail experience is an advantage).
• Strong communication and negotiation skills.
• Ability to build rapport and manage customer relationships effectively.
• Proficiency in Microsoft Office and CRM tools.
• Must reside in Abuja, preferably Kubwa or nearby areas.

Salary

• N120,000 Gross + 0.5% Commission on all new sales and future sales of existing customers.

Method of Application
Interested and qualified candidates should send their CV and a cover letter to: hr@foodstuff.store using “Application – Customer Relationship Officer (Abuja)” as the subject of the mail.