Customer Service Officer Job at Afconrecruit Limited

Afconrecruit Limited is a company that provides solutions to improve the quality and output of the work transaction for both Employers and Employees.

We are recruiting to fill the position below:

Job Position: Customer Service Officer

Job Location: Remote
Job type: Full-time
Reports To: VP Operations/VP People Operations
Industry: Consulting

Position Summary

• We are seeking a proactive and professional Customer Service Officer to serve as the first point of contact for our clients and prospects. 
• The ideal candidate will have strong interpersonal skills, a problem-solving mindset, and a passion for delivering exceptional service. 
• This role is essential to building and maintaining trust with clients and ensuring a seamless experience across all touchpoints.

Key Responsibilities

• Serve as the primary contact for client inquiries via phone, email, live chat, and in-person interactions.
• Provide accurate information about ACR Consulting’s services, offerings, and engagement processes.
• Support clients through the onboarding process and ensure their needs are effectively communicated to the appropriate internal teams.
• Assist in scheduling consultations, meetings, and follow-up communications with clients and consultants.
• Monitor and respond to inquiries from social media and website contact forms.
• Manage customer service logs and maintain updated records in the CRM system.
• Handle and resolve client complaints or issues in a professional and timely manner, escalating complex matters as needed.
• Prepare client satisfaction surveys and contribute to service improvement initiatives.
• Represent ACR Consulting’s brand values in all communications and interactions.

Qualifications and Experience

• OND/HND/Bachelor’s degree in Business Administration, Communications, or a related field.
• Minimum of 1–3 years of experience in customer service, preferably in a professional services or consulting environment.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Customer-focused attitude with a high degree of empathy and professionalism.
• Proficiency in Microsoft Office Suite and familiarity with CRM platforms.
• Ability to multitask and thrive in a fast-paced, client-facing role.

What We Offer

• A supportive and collaborative team environment.
• Opportunities to grow within a leading consulting firm with regional impact.
• Competitive salary and performance-based incentives.
• Training and development programs to enhance customer engagement skills.