Customer Service Officer Job at Blue Advisory

Blue Advisory is a specialist business solution provider. We help our clients solve problems; developing customized solutions aimed at simplifying complex business situations and providing tailored advice on business decisions. Our combined experience spans multiple continents ranging from external consulting to in-house solution provision for International, pan-African and Nigerian indigenous firms.

We are recruiting to fill the position below:

Job Position: Customer Service Officer

Job Location: Lagos
Employment Type: Full-time

Job Description/Responsibilities

• Schedule appointments for visa applicants and general practice patients
• Provide visa applicants with medical screening requirements prior to arrival at the clinic
• Liaise with colleagues in other departments such as the laboratory, pharmacist and radiologist for a more accurate billing process
• Send and respond to emails from clients regarding immigration screening
• Ensure general practice patients have most recent and relevant medical information before meeting with a nurse/doctor
• Direct patients/clients to the appropriate departments once at the clinic
• Create codes for blood samples collected from the immigration section
• Attend to the administrative needs of the clients/applicants and ensure coherence in the flow of their experience in the clinic

Job Requirements

• Bachelor's Degree in a related field of study.
• Excellent proficiency in both written and spoken English.
• Ability to interact effectively with patients, families, and medical staff.
• Must be able to coordinate and schedule appointments using scheduling programs.
• Excellent use of Microsoft office and scheduling programs.
• Must be able to organise and create a schedule with the customer service team.
• Display empathy and compassion, especially in sensitive situations.