Customer Service Representative Job at Kalosbiblion Ventures

Job Position: Customer Service Representative
Job Location: Abuja (FCT)

Job Summary

• As a Customer Service Representative, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring their satisfaction.

Job Description

• Respond promptly to customer inquiries via phone, email, or chat
• Assist customers with product information, order placement, and issue resolution
• Keep accurate records of customer interactions and transactions
• Assist with basic bookkeeping tasks, such as invoicing and expense tracking
• Maintain a high level of product knowledge to effectively address customer needs
• Escalate unresolved issues to the appropriate departments for further investigation
• Build and maintain positive customer relationships through empathy and professionalism
• Collaborate with internal teams to improve processes and enhance the customer experience

Qualifications and Experience

• B.A (Humanities) or equivalent; additional certification or training is a plus
• Proven experience in a customer service or similar role
• Ability to remain calm and professional in challenging situations
• Proficiency in using customer service software and computer systems
• Detail-oriented and able to multitask effectively
• Excellent communication skills, both written and verbal
• Strong problem-solving and decision-making abilities
• Availability to work flexible hours, including evenings and weekends

Method of Application
Interested and qualified candidates should send their Applications and CV (stating how your skills, knowledge and experience make you suitable, and addressing the person specifications expected for each position) to: ksbiblion@gmail.com and copy recruitment@chayimds.com using the Job Position as the subject of the mail.

Note: The application/suitability statement should not exceed a page and must appear on the first page of the CV, which must be saved in Microsoft Word and as applicant’s full name.