Customer Service Representative Job at Sisa Method
Sisa Method - Our client who provides Medical Aesthetic Services, is recruiting to fill the position below:
Job Position: Customer Service Representative
Job Location: Lagos
Job Summary
- As Customer Service Representative (CSR) you will act as the first point of contact for customers, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency and must be genuinely excited to help customers.
Responsibilities
- Respond to inbound phone calls, address customers’ questions about products and services, and process payments or returns.
- Generate sales leads, identify and assess customers’ needs to achieve satisfaction.
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
Requirements
- Candidate must possess at least Bachelor's Degree in relevant field.
- Proven customer support experience.
- Excellent communication and presentation skills
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
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