Customer Success Officer Job at Cybervergent

Cybervergent is a technology company at the forefront of automated cybersecurity solutions. With a focus on creating digital trust, innovation, automation, and compliance, Cybervergent empowers businesses and organizations to navigate the digital landscape securely.

We are recruiting to fill the position below:

Job Position: Customer Success Officer
Job Location: Lagos 
Employment Type: Full-time

Responsibilities 

• Establish clear client retention goals
• Process milestones for the clients and employees to work toward
• Promote value through customer experience
• Assist in creating training courses and educational materials
• Assist customers with setting up and navigating programs or software
• Promote the value of the product
• Upsell services and products with the brand image
• Review customer complaints and concerns and seek to improve the customer experience.

Method of Application
Interested and qualified candidates should send their CVs to: careers@cybervergent.com using the Job Position as the subject of the mail.