General Manager Job at the Borough Lagos

The Borough Lagos - Nestled in the heart of Lagos, our boutique hotel offers unparalleled luxury and service. Whether you’re in Lagos working, relocating or traveling with your family, our boutique hotel will delight you with plush amenities with upscale décor. The Borough Lagos is already the trusted choice for the world’s leading corporations, international organizations, and discerning private clients who want to relax in the stylish comfort and feel of their own home while on a long or short stay in the Lagos area.

We are recruiting to fill the position below:

Job Position: General Manager

Job Location: Lekki, Lagos
Job type: Full Time

Job Description

• The General Manager will oversee all aspects of daily operations — from customer service and staff management to budgeting, marketing, and facility maintenance.
• The ideal candidate is a hands-on leader passionate about hospitality, team development, and delivering memorable experiences for guests.

Key Responsibilities

• Oversee daily operations of the recreational center, ensuring smooth functioning across all departments (food & beverage, guest services, maintenance, and events).
• Lead, train, and motivate staff to deliver outstanding guest experiences.
• Develop and implement operational policies and service standards in line with the company’s vision.
• Manage budgets, monitor financial performance, and identify opportunities for cost savings and revenue growth.
• Ensure compliance with health, safety, and regulatory standards.
• Collaborate with the marketing team to drive promotions, family events, and partnerships.
• Oversee maintenance and cleanliness of facilities to uphold brand image and guest comfort.
• Handle guest feedback promptly and professionally.
• Prepare management reports, analyze performance metrics, and present insights for decision-making.
• Foster a positive, inclusive, and service-driven work culture.

Requirements

• Bachelor’s Degree in Hospitality Management, Business Administration, or a related field.
• 3–5 years of management experience in hospitality, leisure, or family entertainment settings (e.g., resort, restaurant, recreational center).
• Strong leadership and people management skills.
• Proven track record in operations management and customer service excellence.
• Financial acumen with experience managing budgets and P&L.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and multitask in a dynamic environment.
• Creativity and initiative in developing family-oriented programs and events.