Job Vacancies at Yitro Guest House

Yitro Guest House is an accommodation where the traveller and other story-time guests stay in a home hosted by a top professional and well-trained personnel. We are market-friendly and personalized. We deliver the best quality to our esteemed clients.

We are recruiting to fill the following positions below:

1.) Guest House Supervisor

Job Location: Ikorodu, Lagos
Employment Type: Full-time

Description

• We are looking for a Guest Relations Manager to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel.

Responsibilities

• Provide upscale guest service experiences for clients throughout their stay
• Ensure clients are properly greeted upon their arrival
• Oversee check-in and check-out procedures, including reservations and financial transactions
• Promptly address guests’ requests, like in-room dining
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
• Coordinate luggage collection and storage
• Actively listen to and resolve complaints
• Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
• Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience
• Examine daily duties, assign tasks and check on progress
• Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
• Inform clients of our hotel services, including breakfast and dining options
• Promote all hotel amenities, conveniences and programs offered
• Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
• Appraise team’s performance and produce regular reports
• Recommend local tourist spots, including places to dine, shop and sight-see
• Establish friendly relationships with regular hotel clients.

Requirements and Skills

• B.Sc Degree in Hospitality Management, Tourism, Business Administration or relevant field
• Proven work experience as a Guest Relations Manager, Hotel Manager or similar role
• Understanding of all hotel management best practices and relevant laws
• Customer service drive with outstanding communication and active listening skills
• Excellent problem-solving and multitasking skills
• Leadership skills along with the ability to motivate a team into high performance
• Hands-on experience with Hotel Management software (PMS)
• Proficiency in English; knowledge of other languages is a plus
• Ability to work flexible hours
• Strong sense of responsibility and a professional presentation.

Salary
N80,000 - N100,000 / month.

Method of Application
Interested and qualified candidates should send their Application to: mailseyi247@yahoo.com using the Job Position as the subject of the mail.

2.) Guest House Cleaner

Job Location: Ikorodu, Lagos
Employment Type: Full-time

Description 

• We are looking for a Cleaner to take care of our facilities and carry out cleaning and maintenance duties.
• The goal is to keep our building in a clean and orderly condition.

Responsibilities

• Clean, stock and supply designated facility areas (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning etc)
• Perform and document routine inspection and maintenance activities
• Make adjustments and minor repairs
• Stock and maintain supply rooms
• Cooperate with the rest of the staff
• Carry out heavy cleansing tasks and special projects
• Notify management of occurring deficiencies or needs for repairs
• Follow all health and safety regulations

Requirements and Skills

• High School Degree
• 0 - 1 year of work experience.
• Proven working experience as a Cleaner
• Familiarity with Material Safety Data Sheets
• Ability to handle heavy equipment and machinery
• Knowledge of cleaning chemicals and supplies
• Integrity.

Salary
N40,000 - N50,000 monthly.

Method of Application
Interested and qualified candidates should send their Application to: mailseyi247@yahoo.com using the Job Position as the subject of the mail.

3.) Guest House Secretary

Job Location: Ikorodu, Lagos
Employment Type: Full-time

Description 

• Greet all guests and assist them with check-in and check-out
• Maintain a positive attitude and friendly demeanor
• Keep a tidy and orderly workspace
• Respond to all guest questions and requests
• Answer and forward phone calls
• Manage guest bookings and reservations
• Assist with administrative and clerical tasks as needed

Job Requirements

• Adjust these requirements to reflect the experience and skills your organization is seeking in a hotel receptionist candidate.
• 2+ years of experience working in a hotel receptionist or guest services role
• High School Diploma,
• Proficient in Microsoft Office Suite and other necessary computer programs
• Ability to maintain a positive, friendly attitude even under high pressure
• Excellent organizational and multitasking skills
• Professional attitude and appearance
• Solid written and verbal communication skills
• Fluency in English

Salary
N70,000 - N800,000 per month.

Method of Application
Interested and qualified candidates should send their Application to: mailseyi247@yahoo.com using the Job Position as the subject of the mail.