Visa Processing Officer Job at Bitsin Travels and Tours Limited

Bitsin Travels and Tours Limited started its operations in 2022. We have top-notch advisory services and currently provide visa advisory services for student visas, work visas, tourism, immigration, ticketing, corporate travel, and international excursions.

We are recruiting to fill the position below:

Job Position: Visa Processing Officer


Job Location: Magodo, Lagos
Employment Type: Full-time
Reporting To: MD/CEO

Job Purpose

  • The ideal candidate will be responsible for presenting unique destinations to the corporate travel space – targeting new business as well as growing an existing portfolio of clients.
  • He/she will create exquisite business relationships that shall translate to business growth and high customer standards in line with the overall strategic plan of the company.

Responsibilities
Client Relationship Management:

  • Building and maintaining relationships with clients and key stakeholders within the organization.
  • Proactively update/ advise registered clients on evolving Immigration laws and processes.
  • Conduct regular client feedback survey to ensure clients are satisfied with the organization’s products and services.
  • Ensure both the company and clients adhere to agreements.
  • Schedule regular meetings with clients to maintain cordial and professional working relationship.
  • Act as point of contact for complaints and escalate issues as appropriate.
  • Support the sales team up-sell or cross-sell services.
  • Visa Processing and Travel Documentation handling.

Vet and approve all Clients’ Travel Documents:

  • Ensure that all organization’s policies are followed in both written and verbal relations with Clients.
  • Ensure that complimentary messages are sent to Client.
  • Ensure that all Communication with Clients is treated with utmost confidentiality.
  • Assist Clients in filling out online applications.
  • Oversee coaching and advisory services to Clients in preparation for application appointments.

Administration:

  • Execute Clients’ task in alignment with all organizational policies, processes and checklists.
  • Ensure timely submission and collection of client visa application.
  • Direct potential leads to the sales team and follow up on progress.
  • Alert the sales team on opportunities for further business within clients.
  • Submit weekly activity and progress report.
  • Collaborate with internal team (e.g. sales, senior management) to address clients’ needs.
  • Continually inform clients about other services the organization offers.

Client Portal Management & Research:

  • Examine all Clients’ travel documents and ensure Checklist is ticked appropriately.
  • Maintain electronic and hard copy filing system, perform data entry and scan documents.
  • Continually research and be abreast of different Countries’ Visa Application process and requirements.
  • Ensure that Clients’ records and information are kept in the appropriate and allocated Office Cabinet.
  • Assist Research and Social Media Unit with information and professional advice when required.

Requirements And Skills

  • Degree in Hospitality, Travel, Tourism, Business or relevant field. Candidates with personal travel experience will be preferred.
  • Proven working experience as a Visa Processing officer with vast experience in work visas, tourist visas, visit visas and study visas.
  • Well versed in various areas of travel (domestic/international, business/holidays, group/individual etc.)
  • Ability to present, persuade and communicate effectively
  • Excellent knowledge of traveling software (computer reservations systems, GDS systems and e-travel)
  • Proficiency in English; knowledge of additional languages is an advantage
  • Exemplary sales skills and customer oriented approach
  • Demonstrable ability to handle crises.

Method of Application
Interested and qualified candidates should send their CV to: hr@bitsintravelsandtours.com and copy: olaitan@bitsintravelsandtours.com using the Job Position as the subject of the mail.