Client Relationship Officer Job
De Raphcity Travel and Tour is recruiting suitably qualified candidates to fill the position below:
Job Position: Client Relationship Officer
Job Location: Nationwide
Job Description
- The client relationship manager works closely with the sales team to manage relationships with clients.
Skills
- Strong interpersonal skills and an ability to build rapport with customers.
- Previous sales experience and an organised approach to work.
- Hardworking with a strong work ethic.
- Previous experience working as a client relationship manager or a track record of managing client relationships.
Duties
- Building and maintaining relationships with clients and key personnel within customer companies.
- Conducting business reviews to ensure clients are satisfied with their products and services.
- Alerting the sales team to opportunities for further sales within key clients.
- Letting customers know about other products the company offers.
- Attending meetings with clients to build relationships with existing accounts.
- Achieving client relationship targets and KPI’s as set by the Head of Sales.
- Working closely with Account Managers and Sales Consultants.
- Escalating and resolving areas of concern as raised by clients.
- Carrying out client satisfaction surveys and reviews.
- Monitoring company performance against service level agreements and flagging potential issues.
- Updating the CRM and ensuring account managers are aware of changes within clients.
- Passing leads to the sales team and following up on progress.
- Liaising with internal departments to ensure client needs are fulfilled effectively.
How to Apply
Interested and qualified candidates should send their applications to: info.deraphcitytravelandtour@gmail.com using the "Job title" as subject of the email.
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