Customer Service Representative Job at Bizpool Africa

Bizpool Africa, a recruitment and outsourcing company which trains and creates career opportunities, is recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Abuja
Employment Type: Full-time

Job Objective

  • We are hiring customer service representatives to manage customer queries and escalate compliant across a number of communication channels.
  • They are expected to maintain a professional, positive manner when talking with customers in-person, over the phone or via email.

Responsibilities


  • Maintaining a positive empathetic and professional attitude towards customers at all times.
  • Responding promptly to customer inquiries.
  • Escalating queries and concerns.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing the products inside and out so that you can answer questions.
  • Processing orders, forms, applications and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Providing Feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
  • Strive to meet and go above personal and team targets and goals.
  • Able to generate sales leads from calls.
  • Identify and act as a company ambassador at all times.

Requirements

  • First Degree in any relevant field.
  • 1 - 2 years experience in a similar role.
  • Good communication skills and fluent spoken English.
  • Must be able to speak any other Nigerian language fluently.
  • Analytical and problem-solving skills.
  • Computer literacy.
  • Must be ableto stay calm when customers are upset.
  • Ability to answer a high volume of calls and emails daily.

Salary
N70,000 - N100,000 monthly