Customer Service Representative Job at Thornkez Concerns & Resources Limited
Thornkez Concerns & Resources Limited is an Energy/Power servicing Company and also deals with Light fittings, furniture / interior consultancy & General contractor services. Our services also include building construction, Road construction and Rural electrification projects.
We are recruiting to fill the position below:
Job Position: Customer Service Representative
Job Location: Island / Mainland, Lagos
Employment Type: Full-time
Job Summary
- We are looking to hire a Customer Service Representative in our branch in Lagos who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face.
Responsibilities
- Manage incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
- Build sustainable relationships and trust with customer
- Keep records of customer interactions.
Requirements and skills
- Minimum of an HND, BSc qualification
- Customer service experience or Administrative experience
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Strong phone contact handling skills and active listening
- Ability to multi-task, prioritize, and manage time effectively.
Salary
Monthly income range of N100,000 - N120,000.
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