Job Openings at Residency Hotels Limited

Residency Hotels Limited is a major hotel chain endowed with a rich tradition of hospitality. Within a Residency experience, every guest is offered a warm welcome and is made to feel special, valued and appreciated.

We are recruiting to fill the following positions below:

1.) Waiter / Waitress / Receptionist

Job Location: Lekki Phase I, Lagos
Employment Type: Full-time

Job Summary

• As a hotel waitress/waiter, you will be responsible for ensuring that guests have a pleasant dining experience during their stay. You will take orders, serve food and beverages, and attend to guest needs in a courteous and efficient manner.

Job Descriptions

• Greeting guests upon arrival and leading them to their tables.
• Presenting menus to guests and explaining menu items, specials, and Drinks.
• Taking food and beverage orders accurately and promptly.
• Entering orders into the system and sending it to the kitchen staff and ensuring that all special requests or dietary restrictions are followed accurately.
• Handling guest payments, processing transactions accurately, and returning change promptly.
• Maintaining cleanliness and hygiene standards in the dining area and adhering to all food safety regulations.
• Collaborating with colleagues to provide excellent customer service and ensure smooth operations.
• Serving food and beverages to guests in a timely and efficient manner.
• Checking back with guests and giving eye contact to ensure satisfaction with their meals and addressing any concerns or complaints promptly.
• Clearing tables and resetting them for the next service.
• Assisting with opening and closing shifts, including setup, cleaning, and restocking.

Qualifications

• ND, HND or B.Sc qualification is an added advantage.
• Previous experience in a similar role, preferably in a hotel or fine dining establishment.
• Excellent communication and interpersonal skills.
• Strong customer service skills and the ability to remain calm and professional under pressure.
• Ability to work effectively in a fast-paced environment and multitask efficiently.
• Basic math skills for processing payments and handling cash.
• Knowledge of food and beverage items and familiarity with menu items.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Physical stamina to stand and walk for extended periods and lift heavy trays if required.

Application Closing Date: 31st March, 2024.

Method of Application
Interested and qualified candidates should send their CV to: rhljobrecruit@gmail.com using the Job Position as the subject of the email.

2.) Hotel General Supervisor

Job Location: Lekki Phase I, Lagos
Employment Type: Full-time

Overview

• We are seeking an experienced and dedicated individual to join our team as a Hotel General Supervisor. This pivotal role involves overseeing daily operations to ensure the smooth and efficient running of the hotel. The ideal candidate will possess strong leadership skills, a passion for hospitality, and a commitment to delivering exceptional guest experiences.

Responsibilities

• Oversee the day-to-day operations of the hotel, including front desk, housekeeping, maintenance, and food & beverage departments.
• Supervise and motivate staff to maintain high levels of productivity, professionalism, and guest satisfaction.
• Train and develop team members to uphold quality standards and provide excellent customer service.
• Monitor inventory levels and ensure adequate supplies are available to meet guest needs.
• Conduct regular inspections of guest rooms, public areas, and facilities to ensure cleanliness, safety, and compliance with company standards.
• Handle guest inquiries, requests, and complaints in a prompt and courteous manner, striving to resolve issues to the guest’s satisfaction.
• Collaborate with department heads to implement operational policies, procedures, and best practices to optimize efficiency and guest satisfaction.
• Manage budgets, control costs, and maximize revenue opportunities while achieving financial targets.
• Maintain accurate records of expenses, revenues, and inventory levels, and prepare reports for management as required.
• Ensure compliance with health, safety, and security regulations and implement emergency procedures as needed.
• Foster a positive work environment by promoting teamwork, open communication, and employee recognition.
• Stay informed about industry trends, competitor activities, and market conditions to identify opportunities for improvement and innovation.
• Participate in regular meetings with senior management to discuss operational performance, challenges, and strategic initiatives.
• Act as a liaison between hotel management, staff, and guests to facilitate smooth communication and problem resolution.

Qualifications

• Bachelor’s Degree in Hospitality Management, Business Administration, or related field preferred.
• Strong leadership skills with the ability to inspire and motivate a diverse team.
• Understanding of budgeting, financial analysis, and revenue management principles.
• Ability to remain calm and composed under pressure and make sound decisions in challenging situations.
• Excellent communication and interpersonal abilities, with a focus on guest satisfaction.
• Solid organizational and time-management skills, with the ability to prioritize tasks effectively.
• Knowledge of hotel management software and reservation systems.
• Flexibility to work irregular hours, including nights, weekends, and holidays, as needed.

Application Closing Date: 31st March, 2024.

Method of Application
Interested and qualified candidates should send their CV to: rhljobrecruit@gmail.com using the Job Position as the subject of the email.

3.) Hotel Manager

Job Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Brief

• We are looking to hire an experienced Hotel Manager to oversee the daily operations of our hotel as well as provide strategic guidelines, plans, and supervise the activities of an extensive and diverse workforce to ensure the smooth and profitable running of business.

Responsibilities
You are responsible to carry out the following:

• Supervise work at all levels (receptionists, kitchen staff, F&B, Housekeeping, Maintenance, etc.) and set clear objectives for your team.
• Plan activities and allocate responsibilities to achieve the most efficient operating model.
• Deal with maintenance issues, shortages in staff or equipment, renovations etc.
• Collaborate with external parties such as travel agencies, event/conference planners, corporate bodies, etc.
• Inspect facilities regularly and enforce strict compliance with health and safety standards within the hotel.
• Manage budgets/expenses, analyse and interpret financial information and monitor sales.
• Develop and implement an intuitive and efficient marketing strategy to promote sales.
• Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer accurate information etc.)
• Manage staff professionally to stay at the top of customer service.
• Follow trends of Hospitality industry for best customer service

Requirements and skills

• Candidates should possess B.Sc Degrees in Business Administration, Hotel / Hospitality Management, or relevant fields with 3+ years of relevant work experience.
• Proven experience as Hotel Manager or relevant role
• Fluency in English; knowledge of other languages is a plus
• Understanding of all hotel management best practices and relevant laws and guidelines
• Working knowledge of MS Office; knowledge of hotel management software (IPMS) is an advantage.
• Excellent customer service skills as well as a business mindset
• Demonstrable aptitude in decision-making and problem-solving
• Reliable with an ability to multi-task and work well under pressure
• Outstanding leadership skills and a great attention to details.

Application Closing Date: 20th March, 2024.

Method of Application
Interested and qualified candidates should send their CV to: rhljobrecruit@gmail.com using the Job Position as the subject of the email.